Privacy Policy - mendolls.com

Last Updated: April 23, 2025

At Mendolls.com (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, mendolls.com, or make a purchase from our online store. Our website specializes in the sale of silicone dolls and related adult products, and we understand the importance of discretion and confidentiality for our customers.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

We collect information to provide you with a seamless shopping experience, process your orders, and improve our services. The types of information we collect include:

1.1 Personal Information

Contact Information: Name, email address, phone number, and shipping/billing address provided when you create an account, place an order, or contact us.
Account Information: Username, password, and other details when you register on our website.
Payment Information: Payment details (e.g., credit card numbers, PayPal account information) processed through our secure payment gateways. We do not store full payment information on our servers.
Order Information: Details about the products you purchase, including order history and tracking numbers for shipments via carriers like UPS, FedEx, DHL, or USPS.
Customer Support Information: Information you provide when contacting us via email, phone, or forms (e.g., WPForms).

1.2 Automatically Collected Information

Browsing Data: IP address, browser type, device information, operating system, and browsing behavior (e.g., pages visited, time spent on the site) collected through cookies and similar technologies.
Analytics Data: Aggregated data about website usage, collected via tools like Google Analytics to understand how visitors interact with our site.
Tracking Data: Information about your interaction with our emails or advertisements, such as open rates or click-through rates.

1.3 Sensitive Information

Given the nature of our products (silicone dolls and adult products), we take extra precautions to protect your privacy. We do not collect or store sensitive personal information beyond what is necessary to process your orders, and we ensure all data is handled discreetly.

2. How We Use Your Information

We use your information to operate our website, process orders, and provide a personalized experience. Specific uses include:

Order Processing: To fulfill your orders, process payments, arrange shipping (via UPS, FedEx, DHL, or USPS), and provide order confirmations and tracking information.
Account Management: To create and manage your account, authenticate logins, and provide access to order history.
Customer Support: To respond to your inquiries, resolve issues, and provide assistance via email or other communication channels.
Website Improvement: To analyze website usage, optimize performance, and enhance user experience through analytics tools.
Marketing and Promotions: To send you promotional emails, newsletters, or offers about our products (only with your consent, where required by law). You can opt out at any time.
Legal Compliance: To comply with applicable laws, regulations, or legal requests, including age verification requirements for adult products.
Security: To detect and prevent fraud, unauthorized access, or other illegal activities.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We work with trusted third-party providers to operate our website and fulfill orders, including:
- Payment Processors: Secure payment gateways (e.g., PayPal, Stripe) to process transactions. These providers have their own privacy policies.
- Shipping Carriers: Logistics companies (e.g., UPS, FedEx, DHL, USPS) to deliver your orders. We share only the necessary information (e.g., name, address, tracking number).
- Analytics Providers: Tools like Google Analytics to analyze website performance (data is anonymized where possible).
- Hosting and IT Services: Providers that host our website and store data securely.
Legal Obligations: We may disclose your information if required by law, such as in response to a subpoena, court order, or regulatory request.
Business Transfers: If Mendolls.com is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to protect your privacy.

All third parties we share data with are required to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on our website. Cookies are small data files stored on your device.

Types of Cookies:
- Essential Cookies: Necessary for website functionality, such as maintaining your shopping cart or login session.
- Analytics Cookies: Track website usage to improve performance and content.
- Marketing Cookies: Deliver personalized ads or track the effectiveness of our campaigns.
Managing Cookies: You can control cookies through your browser settings or our cookie consent popup (if applicable). Note that disabling cookies may affect website functionality.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request a copy of the personal information we hold about you.
Correction: Request updates or corrections to inaccurate data.
Deletion: Request the deletion of your personal information, subject to legal obligations.
Opt-Out: Unsubscribe from marketing emails via the “Unsubscribe” link in our emails or by contacting us.
Data Portability: Request a transferable copy of your data (where applicable).
Do Not Track: We respond to browser “Do Not Track” signals where feasible.

To exercise these rights, please contact us at support@mendolls.com (mailto:support@mendolls.com). We may require verification of your identity to process requests.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to opt out of the sale of your data (we do not sell your data).

EU Residents (GDPR)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

6. Data Security

We take reasonable measures to protect your personal information, including:

Encryption: Using SSL/TLS encryption for data transmission.
Access Controls: Limiting access to your data to authorized personnel only.
Secure Payment Processing: Partnering with trusted payment processors to handle sensitive financial information.
Discreet Packaging: Ensuring all shipments are packaged discreetly to protect your privacy.

Despite our efforts, no online system is completely secure. If we become aware of a data breach, we will notify affected users as required by law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Order Data: Retained for 7 years to comply with tax and accounting laws.
Account Data: Retained until you request deletion or your account is inactive for 2 years.
Analytics Data: Retained in anonymized form for up to 26 months.

After the retention period, we securely delete or anonymize your data.

8. International Data Transfers

Mendolls.com operates globally, and your information may be processed in countries outside your jurisdiction, including the United States. We ensure that any international data transfers comply with applicable privacy laws, using safeguards like Standard Contractual Clauses (SCCs) for EU data.

9. Adult Products and Age Verification

As a retailer of silicone dolls and adult products, we require all users to be at least 18 years old. We may implement age verification mechanisms (e.g., via Age Gate plugin or checkboxes) to ensure compliance with legal requirements. By using our website, you confirm that you are 18 or older.

10. Third-Party Links

Our website may contain links to third-party websites, such as payment processors (e.g., PayPal) or shipping carriers (e.g., UPS, FedEx, DHL, USPS). We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or via email. The “Last Updated” date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Mendolls.com
Email: support@mendolls.com (mailto:support@mendolls.com)
Address: [Insert your business address, if applicable, or remove if not required]

We will respond to your inquiries promptly, typically within 30 days.

13. Additional Information for Specific Tools

WooCommerce: Our e-commerce platform collects order and account data to process transactions and manage your shopping experience.
WPForms: We use WPForms for contact forms, login, and registration. Form submissions are securely stored and used only for the intended purpose.
Blocksy Theme: Our website design does not directly collect data but may interact with cookies for functionality.
Google Analytics: We use anonymized data to analyze website performance. You can opt out via your browser settings.
PayPal: If you use PayPal for payments, their privacy policy governs the handling of your payment information.

Thank you for trusting Mendolls.com with your privacy. We are dedicated to providing a secure and discreet shopping experience.

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